Medical Support Assistant; Advanced

Position: MEDICAL SUPPORT ASSISTANT (ADVANCED)
The Advanced Medical Support Assistant (AMSA) position is assigned to the Primary Care and Community Clinics Service (PCCCS) serves as administrative support within the Tucson VA Medical Center. The incumbent in this assignment will support operational administrative needs for Casa Grande Community Outpatient Based Clinic (CBOC) & PCCCS. The position is located at the CASA GRANDE CBOC.

The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary team environment and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record.

The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.

Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

Other assignments at this level include but are not limited to:

* Prepares paperwork and manages ECFaxes and ensures timely return to HIMMS for scanning.

* Sends requests for records as needed by the PACT Team.

- Verifying and updating demographics and insurance information (ICB).

* Encourages the use of new processes.

* Processes incoming secured messaging through My Healthy Vet . Addresses those that are administrative (ie. schedule requested appointments). May reassign to the appropriate PACT Team member. Monitor for timely completion to avoid delinquencies/escalations.

* Utilizes the medical record to enter information and research the needs of the patient as appropriate.

* Manages patient systems to verify and validate accuracy and resolve concerns.

* Provides excellent customer service and assists in providing front line resolution when applicable.

* Manages PACT Team reports and provides them at huddles (i.e. PACT Huddle Report, Open Encounters) patient systems to verify and validate accuracy and resolve issues.

* Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.

* Completes scheduling in compliance with national, facility, and service directives, policies and procedures.

* Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community)

VA Careers - Medical Support Assistant:

Work Schedule:

Four 10-Hour Shifts Between Monday
- Friday 7:00am- 5:30pm

Telework:
Not Available

Virtual:
This is not a virtual position.

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized