Help Desk Analyst Job Casa Grande area,Arizona USA,IT/Tech

Position Summary

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of company wide technical initiatives.

Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

Location and Travel Requirements

Travel Requirements:
Up to 5%

Key Responsibilities

Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local PCs, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users

Other duties as assigned.

Qualifications And Requirements

Education and Experience

Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
Proven record of supporting and provisioning technical solutions

Skills and Competencies

Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end users and other IT team members
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments
Fresh Service – Helpdesk software
Smart devices – iPhone/iPad/Android
Printer/Print server support
Microsoft Cloud Technology – Intune, Azure AD, O365
Computer – Lenovo Think Pad/HP
Messaging – Microsoft Exchange
Collaboration – Microsoft Share Point
Backup and recovery software – Acronis and Avamar
Switches and routers – Cisco and Brocade

Company Overview

Daisy Brand is the market leader in two billion-dollar categories – sour cream and cottage cheese. Headquartered in Dallas, Texas, we’ve earned the trust of Americans through consistency and quality across five generations as a family-owned company. Our success has been guided by a simple belief: good food, much like good work, starts with integrity. That mindset continues to shape how we make our products, run our business, and support the people behind the brand.

At Daisy Brand, tradition and innovation go hand in hand. We invest thoughtfully in advancements that strengthen our products and operations, supporting responsible, long-term growth. In 2025, we broke ground on a new manufacturing facility in Boone, Iowa, further strengthening our supply chain alongside our established plants in Garland, Texas;
Casa Grande, Arizona; and Wooster, Ohio. Looking ahead, our state-of-the-art Innovation Center, opening in 2026, will bring together research, food science, culinary, and technology teams to shape the future of our products. Recent work from these teams includes the development of the squeeze pouch and new line of dips, reflecting an intentional approach to…