Lead - Branch Operations - Casa Grande, AZ

lead - branch operations - casa grande, az

own your work. Own your future.

at rga, you're not just working a job—you're investing in your future. As part of our employee stock ownership plan (esop), you earn real equity and get a voice in a company that treats you like a person, not a number. That means when we grow,
you grow
. Whether you're starting out or looking to advance, this is a place where your work makes a real impact—and where leadership listens.

why you'll like it here:

• real ownership – you earn equity. That means real financial growth, not just a paycheck.
• supportive, respectful culture – we treat you like a pro and trust you to do your job—no micromanaging.
• strong benefits – medical, dental, vision, 401(k), pto, vacation, holidays, and stock ownership.
• career growth – learn hands‑on skills and move up fast. Many of our managers started on the floor.
• purposeful work – what you build here helps keep america running—schools, farms, factories, and more.

you belong here if you're:

• reliable, motivated, and ready to learn
• proud of your work and your team
• looking for more than just another job

sound like you? Don't wait—apply today and start building a future you truly own.

this position will be a working lead – branch operations required to also fabricate products, talk to customers and run a solo office to start out. You would be the Only person in the office/shop on a regular basis for the first few months.

position purpose:

to support and drive the daily operations of a branch location by providing exceptional customer service, coordinating workflow, supporting fabrication and fulfillment activities, maintaining inventory accuracy, and ensuring efficient branch execution. The branch operations lead serves as the primary operational resource within a growing location and helps establish the processes, standards, and habits necessary for long‑term success.

goals of position:

• ensure efficient and effective daily branch operations
• deliver outstanding customer service and support
• maintain inventory accuracy and operational readiness
• support safety, quality, and process compliance
• improve workflow efficiency and branch performance
• support branch growth and future operational leadership development

responsibilities:

• serve as the primary point of contact for customer service, counter sales, inside sales, quotations, order entry, product identification, and order follow‑up while building strong customer relationships.
• perform and support fabrication of rubber products, hose assemblies, gaskets, belting, and related industrial products while maintaining quality and safety standards.
• coordinate daily workflow, order prioritization, customer pickups, deliveries, shipping, receiving, and fulfillment activities to meet customer expectations.
• maintain inventory accuracy through receiving, stocking, cycle counts, inventory monitoring, and communication of stock needs or shortages.
• communicate effectively with customers, vendors, outside sales representatives, and internal team members to support branch operations and resolve issues.
• inspect completed work to ensure accuracy, quality, and compliance with company standards before reaching the customer.
• maintain a clean, organized, safe, and customer‑ready branch environment while following company policies and operational procedures.
• identify operational challenges, take ownership of problem resolution, and support process improvements that enhance efficiency, service, and branch performance.
• support the development of operational processes, best practices, and future growth initiatives as the branch expands.
• perform other duties as assigned.
• balancing customer service responsibilities with operational demands
• managing multiple priorities in a fast‑paced branch environment
• maintaining inventory accuracy and workflow efficiency
• ensuring quality and timely completion of fabrication and fulfillment activities
• building operational consistency and discipline in a growing location
• solving customer and operational issues with limited resources

skills and qualifications:

• strong customer service, communication, and relationship‑building skills
• mechanical aptitude and comfort working with tools,…