Fluid Analysis Lab Mgr

Location:

Casper, 5300 W Old Yellowstone Hwy, PO Box 2335, Casper, WY 82604, USA

• Manage and oversee the laboratory staff and technical operations to ensure accurate and consistent testing procedures are adhered to.
• Ensure quality control, safety, and records maintenance.
• Implement and execute training curricula for each direct report, including required interpretation training for Cat certified interpreters.
• Document and execute lab policies and procedures necessary.
• Follow Caterpillar S.O.S Services Standardization Guide.
• Maintain Key Performance Indicators including but not limited to turnaround times, quality objectives, monthly, quarterly, and annual department reports.
• Monitor the operation and maintenance, and documentation of all lab instruments and test equipment.
• Maintain necessary supplies to operate efficiently.
• Manage instrument service contracts with instrument vendors.
• Assure lab instrumentation meets Caterpillar PTP data quality requirements.
• Manage digital transition from traditional lab operation to SOS powered by Vision Link (online sample registration, Vision Link data correlation, etc.) for both lab and customers.
• Manage implementation of future lab platforms (i.e. SOS 2.0).
• Knowledge of “SOS powered by Vision Link” in relation to SOS lab software to assist customer migration to Vision Link.
• Establish and execute on operational budgets for revenue, expense and profit.
• Resolve customer technical issues related to fluid analysis and other associated customer concerns.
• Maintain working relationships within the dealership operational departments for warranty, trends, and fluid component issues.
• Train internal and external customers on sample processes such as acquiring proper samples, understanding sample results, use of online tools such as Vision link and Cat inspect.
• Serve as a resource for marketing, communicating and selling the benefits of a structured S.O.S. Program.
• Maintain housekeeping practices.
• Abide to all Caterpillar Contamination Control Guidelines.

• All other duties as assigned.

• Must have good problem solving skills to resolve fluid analysis data related issues.
• Must be able to quickly learn digital formats using Vision Link, SOS 2.0, and other current formats.
• Must have ability to interact and communicate with customers to effectively resolve customer issues.
• Must develop understanding fluid analysis interpretation; ability to interpret fluid analysis data desired.
• Must have the ability to effectively manage/operate the Oil Analysis Laboratory.
• Must be a team-oriented player, and be adaptable to change.
• Must have the ability to read and write in such a manner to appropriately communicate at all levels of business.
• Must have ability to establish, monitor and meet short and long-term goals.
• Must have ability to establish, monitor and meet department budgets.
• Must have ability to recognize equipment and tooling needs and budget accordingly.
• Must have ability to do company and customer presentations on items related to technical problems and oil sampling.
• Must have had some exposure to processes and procedures used in the Oil Analysis Laboratory.

• Material and equipment directly used:
  Telephone systems and equipment;
  Company computer systems, programs and equipment;
  Caterpillar computer systems, programs and equipment.
• Working hours are typically 8 hours per day, 5 days per week, but additional hours could be required depending on circumstance.
• Ability to walk up and down stairs.
• Ability to sit or stand 5 – 7 hours a day.
• Ability to travel throughout the company territory.
• Professional dress is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.