Front Desk Attendant - Casper Ice Arena

Overview

Assigned to:
Casper Ice Arena

2 positions available — Part-Time. Shift includes nights and weekends. The Casper Ice Arena is looking for Customer Service Stars to be the heartbeat of our front-line team.

• Greet guests with a smile and assist with class registrations, memberships, and passes
• Operate point-of-sale systems with confidence
• Perform light clerical duties to keep things running smoothly
• Be a key part of a team that brings joy and recreation to our community

• Supportive team environment
• Meaningful interactions with the public
• Flexible hours
• Opportunities to grow within Parks & Rec

Friendly and experienced Parks & Recreation supervisors and managers who value your contribution.

Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required.

• Knowledge
  :
  Receptionist and customer service principles; cashiering and mathematical calculations; record keeping.
• Abilities
  :
  Work a variety of shifts including weekends and holidays; learn cashiering methods and procedures; learn cash register operation; follow City safety rules and procedures; facilitate visitor and customer traffic; respond to inquiries and requests; maintain attention to detail amid interruptions; handle multiple customers; operate general facility layout knowledge; organize/prioritize tasks; operate modern office equipment and software; maintain a neat, professional appearance;
  
  communicate effectively; follow written and verbal instructions; establish and maintain working relationships.
• Skills
  :
  Cashiering and mathematical calculations; record keeping; conflict resolution; operation of modern office equipment/software; courteous, knowledgeable, and tactful customer interactions; oral communication sufficient to exchange information and receive direction.

• High school diploma or equivalent (G.E.D.) preferred
• First Aid/CPR preferred
• Six months experience in a public setting providing customer service preferred
• Must be at least 16 years of age, preferably 18 years of age or older

• None

The above job description represents key areas of responsibilities; specific position assignments will vary based on department needs.

EEO statement:
Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. As a condition of employment, the successful candidate must utilize direct deposit for payroll. Driving records are required for all new employees; if the applicant has not held a Wyoming driver s license for the last three years, a driving record from previous state(s) must be provided at the applicant s own initiation and expense.

Physical and

Environmental Conditions:

City of Casper employees in data creation/modification or safety positions may be subject to pre-employment drug testing. Some roles may require random drug testing based on duties listed, such as emergency response, hazardous materials, CDL operations, or work with minors. Positions typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing/pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions. Light work: exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Incumbents work indoors in a front desk/counter environment and are exposed to typical office noises, with frequent sitting, typing, and direct customer contact.