Associate Customer Relationship Executive

Role & responsibilities

Role

Summary:

The Associate Customer Relationship Executive (ACRE) will support the Customer Success team in handling day-to-day client requests, ensuring timely responses, and maintaining smooth communication with schools.

2 shifts - 7am to 4pm (Morning Shit) & 1pm to 10pm (Evening Shift).

• Act as the first point of contact for routine client queries (emails, calls, Whats App, etc.)
• Handle day-to-day requests from schools such as:
• Data updates and corrections
• Report-related clarifications
• Status updates and follow-ups
• Coordinate with the Operations team for requests requiring data intervention
• Track and manage incoming requests to ensure timely resolution
• Maintain proper records of client interactions and requests
• Support Customer Relationship Executives in:
• Client follow-ups
• Delivery tracking
• Issue resolution
• Ensure all communication is professional, clear, and aligned with company standards
• Escalate complex or sensitive issues to the respective Customer Relationship Executive
• Assist during peak delivery periods with high-volume request handling

• Good written and verbal communication skills
• Basic understanding of client servicing/customer support
• Ability to handle repetitive tasks with accuracy and consistency
• Strong coordination and follow-up skills
• Attention to detail
• Time management and ability to prioritize tasks
• Basic proficiency in MS Excel / Google Sheets
• Willingness to learn and adapt in a fast-paced environment.