Local Support Specialist
Job in
Casper, Natrona County, Wyoming, 82601, USA
Listed on 2026-06-15
Listing for:
Emerging Travel Group
Part Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Technical Support, Spanish Customer Service
Job Description & How to Apply Below
Fluent in Italian and English, the part-time Local Support Specialist will manage partner communications, handle ticket escalations, and assist with booking modifications while working remotely in a dynamic travel-tech environment.
Key responsibilities- Provide support to B2B partners through calls and regular updates in both Italian and English
- Manage incoming tickets, follow up on escalations, and ensure timely resolutions
- Coordinate with other departments to maintain smooth workflows and excellent service delivery
- Fluent in Italian and English; additional languages such as Spanish or Greek are a plus
- Experience in travel-related industries such as TMCs, DMCs, or tour operators
- Proactive mindset with the ability to anticipate partner needs
- Ability to manage multiple tasks and stressful situations with professionalism
- Quick learner with a results-oriented approach to new tools and processes
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