Front Desk Attendant - Casper Recreation Center

Part‑Time Front Desk Attendant – Casper Recreation Center (Open Until Filled)

Join the team at Casper Recreation Center as a Part‑Time Front Desk Attendant and help create a welcoming, positive experience for our community every day. As one of the first people visitors see when they arrive, Front Desk Attendants play an important role in helping guests feel informed, supported, and excited to enjoy the facility.

• Greeting customers, answering questions, and helping visitors navigate the facility and its programs.
• Assisting with admissions, activity registrations, and cashiering duties while learning proper cash handling procedures and front‑desk operations.
• Managing a fast‑paced environment by assisting multiple customers at once, responding to questions or concerns, and managing a variety of tasks throughout the shift.
• Maintaining a clean and professional front‑desk area, following safety procedures, and ensuring guests have a safe and enjoyable experience at the Recreation Center and Aquatic Center.
• Reporting to higher‑level Parks and Recreation supervisory and management staff and performing duties such as providing general information, processing registrations, issuing memberships, taking fees, cashiering, food and retail sales, and general participant oversight.
• Opening and closing facilities as assigned and conducting walkthroughs for participant counts.
• Assisting with basic receptionist and clerical work including record‑keeping.
• Preparing and serving food snacks and stocking supplies in a safe and efficient manner.
• Representing the City of Casper by responding to the public, citizens, employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer‑service demeanor.
• Performing other duties of a similar nature or level.

This part‑time position typically works 20 to 30 hours per week after training. Shifts may include evenings, weekends, and holidays.

Ideal candidates are personable, dependable, and comfortable working with people from all backgrounds. Successful employees are able to stay organized, communicate clearly, and remain professional in a busy environment with frequent interruptions.

Candidates should be able to:

• Provide excellent customer service.
• Handle multiple tasks and prioritize effectively.
• Learn cashiering and registration procedures.
• Maintain professionalism and attention to detail.
• Represent the City of Casper and its core values in a positive manner.

• Receptionist and customer‑service principles.
• Cashiering and mathematical calculations.
• Record keeping.

• Work a variety of shifts including weekends and holidays.
• Learn cashiering methods and procedures.
• Learn cash register operation.
• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and report all accidents/incidents immediately to supervisor.
• Facilitate visitor and customer traffic to their appropriate destination.
• Encourage safety protocols to all visitors and customers.
• Respond to inquiries, complaints, and requests.
• Maintain attention to detail in a work situation with frequent interruptions.
• Handle multiple customers at the same time.
• Learn general layout of facility to provide assistance to visitors and customers.
• Organize and/or prioritize to be efficient and effective with multiple tasks.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Communicate effectively.
• Follow written and verbal instructions and direction.
• Establish and maintain effective working relationships with those contacted in the course of work.

• Cashiering and mathematical calculations.
• Record keeping.
• Conflict resolution.
• Operation of modern office equipment, software, and operating systems/applications.
• Operating in a courteous, knowledgeable and tactful manner with customers, staff and general public.
• Oral communication sufficient to exchange or convey information and to receive work direction.

• High…