Golf Shop Lead

Job Overview

Do you enjoy providing exceptional customer service in a fast‑paced recreational environment? The City of Casper is seeking two Golf Shop Leads to help support daily operations at our golf facilities. This position plays an important role in creating a welcoming experience for golfers while assisting with golf shop operations, customer service, sales transactions, and training and supporting seasonal staff.

As a Golf Shop Lead, you will serve as a key resource for customers and team members by helping ensure smooth daily operations, maintaining high service standards, and supporting golf events, leagues, and tournaments.

• Attend the golf shop front desk and provide general information in person, online, or by telephone regarding tee times, tournaments, merchandise, facility operations, memberships, passes, fees, and related golf services.
• Process point of sale transactions including greens fees, cart rentals, merchandise sales, memberships, and related customer transactions while maintaining accurate cash handling and record‑keeping practices.
• Assist with day‑to‑day golf shop operations by coordinating front desk coverage, supporting opening and closing operations, and maintaining continuity of service when professional staff may not be on property.
• Assist with onboarding, training, mentoring, and providing day‑to‑day guidance to seasonal golf shop staff to ensure consistency in customer service, cashiering procedures, and operational practices.
• Open and close assigned facilities, perform operational walkthroughs, secure facilities, and ensure work areas are organized, stocked, clean, and prepared for daily operations.
• Assist in monitoring inventory levels for merchandise, food, beverages, and operational supplies and communicate replenishment needs to appropriate staff.
• Respond to customer questions, concerns, and service requests promptly, professionally, and courteously while helping resolve routine operational issues.
• Maintain clean, organized, and professional golf shop work spaces, cashier stations, displays, and customer service areas.
• Assist in supporting golf events, tournaments, leagues, and special programming by coordinating customer needs, registrations, check‑in activities, and operational logistics.
• Represent the City of Casper by responding to the public, citizens, employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer‑service demeanor.
• Perform other duties of a similar nature or level.

• Receptionist and customer service principles.
• Cashiering and mathematical calculations.
• Record keeping.
• Standard safety and security practices.

• Work a variety of shifts including mornings, evenings, weekends, and holidays.
• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and report all accidents/incidents immediately to supervisor.
• Provide day‑to‑day leadership, guidance, and training to seasonal staff.
• Maintain consistent customer service standards during busy operational periods.
• Respond to inquiries, complaints, and requests in a professional manner.
• Handle multiple customer interactions and competing priorities simultaneously.
• Maintain attention to detail in a fast‑paced work environment with frequent interruptions.
• Organize and prioritize multiple operational tasks efficiently and effectively.
• Learn and apply golf facility operating procedures.
• Operate modern office equipment, software, point‑of‑sale systems, and operating systems/applications.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions and direction.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain a neat and professional appearance.

• Cashiering and mathematical calculations.
• Record keeping and transaction accuracy.
• Customer service and conflict resolution.
• Training and mentoring employees.
• Prioritizing work and time management.
• Operating point‑of‑sale systems and modern office equipment, software, and operating systems/applications.
• Oral communication sufficient to exchange or convey information and to…