Solid Waste Customer Service Representative Job Casper area,Wyoming USA,Customer Service/HelpDesk

Join Our Solid Waste Team and Make a Difference in Your Community!

As a Full-Time Scale House Solid Waste Customer Service Representative, no two days are the same. Whether opening or closing the scale house or assisting customers by phone, you'll be the friendly and knowledgeable first point of contact for residents and contractors. You'll help customers check in to dispose of waste, answer questions about refuse collection services, coordinate extra trash pickups, resolve container issues, explain service costs, and provide holiday schedule information.

If you enjoy serving the public, working in a fast-paced environment, and learning something new every day, this is a rewarding opportunity to build your skills while making a direct impact in the community. Join a supportive team environment where you can grow professionally, develop valuable municipal operations knowledge, and gain insight into how the City's Solid Waste Division keeps our community clean and running smoothly.

Incumbents are responsible for providing routine clerical and administrative support as a function of the Solid Waste facility.

Reporting Structure:

Receives direction from the Special Waste & Transfer Station Supervisor or higher-level management staff.

Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion.

Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas.

Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load.

Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.

Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.

Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use.

Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.

Runs standard reports according to established timelines, or as directed.

Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

Performs other duties of a similar nature or level.

Knowledge (Position Requirements at Entry):

Knowledge of:

Customer service principles.
Basic math.
Record keeping and file management principles.
Modern office procedures, methods, and use of technological equipment including database management.

Abilities (Position Requirements at Entry):

Ability to:

Work a variety of shifts including weekends, and holidays.
Organize records in an easily retrievable fashion.
Operate a variety of modern office equipment and tools.
Work on a variety of tasks simultaneously in person, and on the phone.
Routinely demonstrate the City of Casper core values.
Perform basic math calculations.
Learn, explain, and follow applicable procedures and policies.
Maintain confidentiality.
Answer phones and provide assistance to customers via multiple modes of communication.
Accurately proofread numerical and text data.
Accurately type documents at a reasonable rate of speed.
Be flexible with assignments which may change.
Perform a variety of office and computer tasks.
Prepare clear, accurate and concise reports.
Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks.
Maintain a neat and professional appearance.
Communicate effectively verbally and in writing.
Follow written and verbal instructions and directions.
Establish and maintain effective working relationships with those contacted in the course of work.
Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills (Position Requirements at Entry):

Skill in:

Providing customer service.
Maintaining accurate records and files.
Typing and data entry.
Using a computer and related software applications.
Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
Operating modern office equipment, software and operating systems/applications.

Education and Experience:

• High school diploma or equivalent (G.E.D.) required.

• Possession of a valid Wyoming driver's license preferred.

The above job description is intended to represent only the key areas of…