Customer Experience Specialist; Service Business Development Center

Customer Experience Specialist

Do you thrive on creating exceptional customer experiences while staying organized and keeping important details on track?

At Vista Toyota in Casper, Wyoming, every outstanding service experience begins with the first conversation. We're looking for a customer-focused, organized Customer Experience Specialist to join our Service team in Casper, Wyoming.

In this role, you'll serve as a trusted first point of contact for our customers, helping schedule vehicle service, answering questions, and providing timely follow-up. You'll also support the department with essential clerical duties, including data entry, scanning, filing, and maintaining accurate customer records.

No automotive experience is necessary. If you bring a customer-service mindset, strong organizational skills, and attention to detail, we'll provide the training and tools you need to succeed.

Starting Pay: $20.00 per hour + based on experience

Why You'll Love Working Here:

• Paid training with ongoing coaching and professional development
• No automotive experience required—we invest in your success
• Career advancement opportunities in service advising, leadership, administration, and other dealership roles
• Experience using modern CRM platforms, scheduling software, and dealership technology
• Competitive hourly pay plus weekly performance bonuses
• Paid time off that begins accruing on your first day
• Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health and wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding customer service and performance
• A collaborative, team-oriented work environment

Position Overview:

As a Customer Experience Specialist, you'll help create a positive, seamless experience for customers before they arrive at the dealership. You'll communicate with customers by phone, email, and text to schedule service appointments, answer questions, confirm upcoming visits, and provide helpful follow-up.

You'll also perform administrative and clerical tasks that help the Service Department operate efficiently. Your ability to communicate professionally, enter information accurately, organize documents, and manage multiple priorities will contribute directly to customer satisfaction and the department's success.

This is an excellent opportunity for someone with experience in customer service, hospitality, healthcare, banking, retail, administrative support, or a contact center who enjoys helping people and working in an organized, fast-paced environment.

What You'll Do:

• Deliver an exceptional customer experience by phone, email, text, and online
• Serve as a trusted first point of contact by listening to customer needs and providing helpful solutions
• Answer incoming Service Department calls promptly and professionally
• Schedule service appointments accurately and efficiently
• Confirm appointments and follow up with customers regarding questions or scheduling needs
• Communicate with customers through their preferred method, including phone, text, or email
• Maintain accurate customer and appointment information in the dealership's CRM and scheduling systems
• Perform routine data entry and update customer records
• Scan, organize, and electronically file service-related documents
• Maintain organized paper and electronic filing systems
• Assist with document preparation, recordkeeping, and other general clerical duties
• Review information for accuracy and correct or report discrepancies
• Partner with Service Advisors and other team members to support a consistent customer experience
• Respond to customer questions with empathy, professionalism, and urgency
• Continuously look for opportunities to improve…