Guest Services Event Staff | Part-Time | Ford Wyoming Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and/or greeter.

You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $14.00 - $15.00.

401(k) Savings Plan and 401(k) Matching.

Formerly the Casper Events Center, the venue was renamed to the Ford Wyoming Center in January 2021. The Center is a 28,000-square-foot multi-purpose facility, built high on a hill overlooking the city of Casper, Casper Mountain, and the scenic Platte River Valley. Funded entirely by the city's portion of an optional 1% sales tax, the venue opened on April 17, 1982.

The arena features a horseshoe-shaped seating bowl with 8,000 seats.

The Ford Wyoming Center hosts a variety of different events each year, including concerts, sporting events, family shows, trade shows, competitions, religious services, bull riding competitions, commencement ceremonies, lectures, and political rallies, among other corporate and community events. The arena is host to the Wyoming High School Basketball, Volleyball, and Wrestling Tournaments, the Wyoming High School Art Symposium, the Wyoming High School Marching Band Competition, and the Wyoming High School Spirit and Cheer Competition.

The venue has been home of the College National Finals Rodeo each June since 2001.

The Ford Wyoming Center is owned by the City of Casper, Wyoming, and is proudly managed by Oak View Group.

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets, ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Support with the foot traffic flow of large crowds.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about the venue's emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

• 6+ months of previous experience in a hospitality or entertainment environment is preferred.
• High School Diploma or GED preferred.
• Must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a positive attitude while handling difficult situations.
• Flexible schedule:
  Availability to work most home basketball games; weekend availability is needed.

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