Inside Sales Mortgage Loan Officer

Summary

The Inside Sales Mortgage Loan Officer will originate permanent residential mortgage loans via First Interstate Bank’s Digital Platform and engage in related business development activities. This role supports the entire FIB footprint by handling inbound calls, online mortgage inquiries, and branch referrals in a fast‑paced, high‑volume environment, offering a competitive base salary plus a per‑unit incentive.

• Handle all inquiries and leads from FIB digital platforms (phone, email, and website) as well as direct branch referrals and self‑sourced opportunities.
• Work with clients using a consultative selling approach, understanding their housing goals, needs, and time frame, and recommend suitable loan options.
• Convert leads into full applications, submit complete loan applications and proper documentation to the processing team.
• Set and maintain realistic expectations with all parties; follow Ability To Repay guidelines set by FIB and the investor.
• Obtain and analyze credit reports, understanding data implications for approvals; lock in interest rates upon customer request or approval.
• Manage the lead pipeline to ensure departmental KPI requirements for consistent contact with all parties involved in the transaction.
• Navigate the loan origination system fully, ensuring compliance and meeting all requirements.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports and business correspondence; present information and respond to questions from managers, clients, customers, and the general public; calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry; define problems, collect data, establish facts, and draw valid conclusions;

interpret extensive technical instructions in mathematical or diagram form; and handle several abstract and concrete variables. Knowledge of FHA, VA, RD, state bond programs, and conventional real estate regulations is required.

Bachelor’s Degree required with 4-6 years related experience and/or training; or equivalent combination of education and experience. 4-6 years experience in residential mortgage lending, including handling complex loans, is preferred.

Valid Driver’s License required.

Dexterity of hands/fingers to operate a computer keyboard and mouse, frequently sitting, standing, and occasional noise level (moderate). Typical work hours are Monday through Friday, 8:00‑5:00, with regular and predictable attendance required.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

All applicants must pass pre‑employment screenings, including a background check. First Interstate Banc System participates in E‑Verify, which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice:
English or Spanish. Right to Work Notice:
English or Spanish.