Inside Sales Mortgage Loan Officer

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Community engagement initiatives that support the places we call home.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #Team First Interstate .

The Inside Sales Mortgage Loan Officer will originate permanent residential mortgage loans via the bank’s Digital Platform and participate in related business development activities. The role supports the entire FIB footprint by handling inbound calls and online mortgage inquiries, operating in a fast‑paced, high‑volume leads‑provided environment with a competitive base salary and per‑unit incentive.

• Handle all inquiries and leads from FIB digital platforms (phone, email, and website) as well as direct branch referrals and self‑sourced opportunities.
• Work consultatively with clients to understand their housing goals, needs, and timeframe and recommend applicable loan options.
• Convert leads to full applications and submit complete loan applications and proper documentation to the processing team.
• Set and maintain realistic expectations with all parties; follow the Ability To Repay guidelines set by FIB and the investor.
• Obtain and analyze credit reports, understanding approval implications; lock in interest rates when requested or approved by the customer.
• Manage the lead pipeline to ensure consistent contact and meet department KPI requirements.
• Navigate within the loan origination system, ensuring full compliance and meeting all requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports and business correspondence.
• Present information and respond to questions from managers, clients, customers, and the general public.
• Calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply basic algebra and geometry concepts.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret technical instructions in mathematical or diagram form and manage abstract and concrete variables.
• Pass pre‑employment screening for the Limited Denial of Participation (LDP), GSA Excluded Party List System (EPLS), and Freddie Mac Exclusionary List.
• Possess strong customer service skills and a thorough understanding of the mortgage process.
• Have thorough knowledge of FHA, VA, RD, state bond programs, and conventional real estate regulations.

• Bachelor’s Degree required.
• 4–6 years of related experience and/or training; or an equivalent combination of education and experience.
• 4–6 years of experience in residential mortgage lending, including handling of complex loans (preferred).

• Valid Driver’s License required.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Sitting – frequently.
• Standing – occasionally.
• Noise Level – moderate.
• Typical Work hours – Monday to Friday, 8‑5.
• Regular and predictable attendance – required.