Treasury Services

• Location 111 South Durbin Street,Casper, WY, 82601,United States
• Employee Type Non-Exempt FT

HILLTOP BANK

(Downtown Office)

TITLE: Treasury Services Support

STATUS: Full-Time, Full Benefits Eligibility

HOURS: Monday – Friday, 8:00 a.m.

- 5:00 p.m.

• Responsible for daily customer service & operational support duties of Treasury Management systems, products, and services to business clients, including remote deposit capture, ACH, and related electronic banking.
• Works closely with Treasury Services & Electronic Banking/Client Services staff, and Business Development Officer(s) in attaining goals for customer satisfaction & retention.
• Processes requests, including the setup and maintenance of all treasury management products.
• Troubleshoots incoming and escalated calls which may require solutions of a semi-technical nature.
• Maintains all Treasury Management customer files in the Bank’s image archive system.
• Maintains a detailed tracking system that provides the Bank with a comprehensive list of cash management customers, including products and services utilized by this customer segment.
• Assists with periodic review of Merchant Source Capture and ACH customers, third party sender service providers, and other users of Treasury Management products.
• Other duties as assigned.

• Prior banking operations or retail banking experience preferred.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Experience with Fiserv software is a plus.
• Demonstrated commitment to delivering exceptional customer service.
• Excellent verbal and written communication skills, with the ability to build positive working relationships and interact effectively with customers and colleagues.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Effective time management and organizational skills, with the ability to prioritize tasks, maximize productivity, and consistently meet deadlines.