Teller Supervisor

This position is located at our Casper, WY Downtown branch.

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us.

Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

The Teller Supervisor oversees all teller activities in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business. This is an advanced position and will supervise five or more Tellers.

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Collaborates with the appropriate senior‑level manager on the selection, placement, performance, development, promotion, and termination of branch employees.
• Utilizes 360
  
  View to process activities, incidents, and referrals to business partners and other lines of business.
• Complies with bank operations and security procedures, including participating in all dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Contributes to client service and overall bank success by welcoming new, different, and related requests, and by collaborating with others to accomplish results.
• Completes operational responsibilities such as reconciliations, audits, and reviews.
• Enhances job knowledge by attending training sessions.
• Demonstrates strong product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Embraces First Interstate Bank’s vision, mission, and values.

• Performs supervisory responsibilities in branches with five or more Tellers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, including Word and Excel, with strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and interpret documents such as safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence and speak effectively before groups of clients or employees.
• Able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Able to compute rates…