Client Services Advocate

Job Title

Make a meaningful impact by helping Wyoming's Veterans and their families access the benefits, resources, and services they have earned through their service.

In this rewarding role, you will serve as a trusted advocate and resource, guiding Veterans and their dependents through complex state and federal benefit programs while helping them navigate important decisions that can improve their quality of life.

You will assess eligibility for a wide range of benefits and services, explain available programs, assist with claims and application processes, and provide personalized support to ensure Veterans receive the assistance they deserve. Through compassionate customer service, strong communication, and a commitment to public service, you will build relationships with Veterans, family members, community organizations, and government partners to connect individuals with critical resources and opportunities.

This position offers the opportunity to make a direct difference in the lives of those who have served our country by helping them overcome barriers, access benefits, and achieve greater financial, personal, and family well-being. Every interaction provides an opportunity to honor their service while supporting their success and independence.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options

Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

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• Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation.
• Investigates and conducts interviews, assists in the preparation and follow-up of the applications for state and federal benefits, reviews and files claims for veterans' benefits, and follows MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions.
• Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups.
• Attends meetings and other activities of Veterans Service Organizations as assigned.
• Discusses the efforts of the Wyoming Veterans Commission.
• Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers.
• Develops and executes a working plan/schedule for the expenditure of state funds that supports travel.
• Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly.
• Complete all monthly ADMIN reports in a timely fashion.
• Must be able to travel within the State and out of State 50% of the time.
• Must be able to work occasional evenings or weekends as needed.

Preference will be given to applicants with a Bachelor's degree and experience working with clients in an office setting. Knowledge of State and Federal veterans benefits, programs, and services. Knowledge of services, counseling, and advocacy. Knowledge of public speaking and public affairs experience. Knowledge of interviewing and counseling. Knowledge of computers, computer databases, and word processing systems.

Education:

Bachelor's Degree (typically in Social Services)

Experience:

0-1 year of progressive work experience (typically in Victim or Client Services) OR Education & Experience Substitution: 3-4 years of progressive work experience (typically in Victim or Client Services) Certificates, Licenses, Registrations:
None

Physical

Working Conditions:

Must be able to…