Medical receptionist​/scheduler

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support. The ideal candidate is proactive, detail-oriented, and comfortable working with patients, providers, and insurance companies.

• Greet and check in/check out patients in a professional and friendly manner
• Answer multi-line phones and respond to patient inquiries
• Maintain accurate patient demographics and documentation in the EMR
• Ensure HIPAA compliance and patient confidentiality

• Schedule new and follow-up patient appointments efficiently
• Coordinate procedure scheduling (e.g., colonoscopy, endoscopy)
• Ensure appropriate appointment types based on referral and clinical needs

• Receive, review, and process incoming referrals from primary care and specialty providers
• Proactively contact referring offices to obtain missing documentation
• Reach out to patients to schedule appointments in a timely manner
• Track referral status and maintain accurate records

• Verify patient insurance eligibility and benefits prior to visits
• Understand basic insurance plans, including commercial, Medicare, and Medicaid
• Communicate coverage details and patient financial responsibility clearly
• Collect copays, deductibles, and outstanding balances at time of service
• Assist patients with billing questions when appropriate

• Previous experience in a medical office, preferably gastroenterology or specialty practice
• Strong understanding of medical insurance and verification processes
• Experience with referral coordination and prior authorizations preferred
• Proficiency with EMR systems and scheduling software
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• High attention to detail and strong organizational skills

• Fast-paced private specialty clinic
• Team-oriented, patient-centered atmosphere
• Opportunity to grow with the practice

• Competitive pay based on experience
• Health insurance / Matching 401(k)
• Paid time off