Patient Access Specialist – Front Desk
Listed on 2026-09-18
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Healthcare
Medical Receptionist, Healthcare Administration
Focus
bring patient care and imaging excellence into focus.
Your Image, Our Focus
When it comes to providing quality, patient-centered care – local matters. Our doctors and staff are invested in the community. We’re your local team of radiology experts. With cutting-edge medical imaging technology, highly trained clinical staff, and board-certified radiologists, we bring patient care and imaging excellence into focus.
The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments. Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stelar level with one another as co-workers, but even more important is our patience and referring providers.
We practice PATIENT with our peers and all individuals we come in contact with within our scope.
Professional | Accountable | Timely | Intentional | Navigate | Thank You
Basic Benefits (Health & Fringe)
- Health
- Dental
- Vision
- Basic and Voluntary Life and AD&D
- Short- and Long-Term Disability
- Safe Harbor Retirement
- Profit Sharing Retirement
- Supplemental (Aflac)
Department: Clerical
Reports to: Patient Access Manager
Overtime Status: Non-exempt
Schedule: Monday – Friday 8:00 AM – 5:00 PM
Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner, and greets/assists patients in the same manner.
Primary
Job Responsibilities
- Confirms patients’ demographics as well as insurance information to process their visit accurately.
- Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
- Complies with all HIPAA & CMS requirements as outlined in our annual compliance training.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Rescheduling patients as needed with corrected order forms.
- Schedules allowed walk-in exams
- Responsible for keeping the front/back desk area and patient waiting areas, and office files clean and organized.
- Performs other duties as assigned.
Experience: One year of experience in customer service or reception, preferably in a medical office setting.
Education/Certification/Licensing Requirements
- Prefer completion of a course in Medical Terminology.
- Willingness to work evenings and/or weekends as needed.
- Willingness to attend continuing education courses at the request of the employer.
Performance Requirements:
- Knowledge of medical terminology and organization services.
- Knowledge of staff responsibilities to accurately direct callers.
- Knowledge of administrative processes, procedures & claims processing.
- Knowledge of basic math and modern office procedures.
- Ability to use multi-line phone system, including transferring calls and paging.
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
- Ability to use spreadsheets and word processing software.
- Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
- Ability to work well under pressure with minimal supervision.
- Ability to elicit appropriate information to route calls to the appropriate person.
- Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and…
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