HR & Intelligence Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The HR Knowledge and Intelligence Manager owns the structure, governance, quality, and continuous improvement of HR knowledge across the enterprise. This role helps transform fragmented HR content, policy guidance, process information, decisions, and institutional expertise into trusted knowledge that employees, leaders, HR professionals, and approved AI agents can find and apply with confidence.

This is a remote opportunity open to candidates located anywhere in the U.S.

• Define and maintain the HR knowledge and intelligence strategy, roadmap, operating model, governance approach, and success measures aligned to HR priorities and enterprise AI direction.
• Create order from fragmented HR knowledge by leading discovery, inventory, taxonomy, metadata, source-of-truth, ownership, and lifecycle standards across approved repositories and systems.
• Identify and coordinate resolution of duplicate, outdated, conflicting, incomplete, inaccessible, or ownerless content with the appropriate HR domain owners.
• Build and manage a coordinated HR knowledge agent workforce, including agent purpose, work boundaries, instructions, queues, access, quality expectations, escalation paths, and controls.
• Partner with HR, AI, technology, legal, privacy, security, data, communications, and records-management teams to make HR knowledge reliable, discoverable, governed, and ready for responsible AI use.
• Design functional readiness and quality tests to confirm agents retrieve authoritative sources, preserve context, recognize exceptions, cite evidence where required, and elevate appropriately.
• Establish a balanced scorecard for knowledge coverage, ownership, freshness, findability, duplication, conflict resolution, retrieval quality, user outcomes, and agent performance.
• Drive adoption of clear, accessible, plain-language HR knowledge practices while preserving policy precision, confidentiality, legal meaning, and local or workforce-specific variation.

• Required Qualifications
• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 7+ years of progressive experience in knowledge management, content strategy, information architecture, HR operations, HR service delivery, governance, organizational learning, or a related discipline.
• 3+ years leading a complex cross-functional capability, program, or body of work with accountability for standards, governance, decision-making, and measurable outcomes.
• Strong understanding of HR functions, HR operating models, employee services, policy and process ownership, and sensitive employee‑related information.
• Experience creating taxonomies, metadata standards, source‑of‑truth models, content standards, governance practices, or knowledge lifecycle controls.
• Working fluency with generative AI and AI agents, including defining agent work, setting guardrails, evaluating outputs, identifying failure patterns, and determining…