PC Support, IT​/Tech, IT Support

Responsibilities

• Answer help desk phone and input support issues into tracking system.
• Troubleshooting and repair PC software and hardware issues.
• Setup and installation of personal computers.
• Knowledge of Microsoft Windows 10.
• Knowledge of Microsoft Office Platform.
• Knowledge of Adobe Acrobat software.
• Deploy operating system image to PC’s.
• Deploy mobile devices, cell phones, tablets, and parts scanners.

• Assist IS Manager, Network Administrator, DBS Administrator with installation and maintenance of routers, switches, servers, cabling, phones, and other IT hardware as needed.
• Diagnose printer malfunctions and notify third party managed print provider.
• Support rotating on call schedule.
• Other duties as assigned.

• Minimum of high school graduate or equivalent.
• Minimum one (1) year of hands on experience supporting personal computers in a business environment.
• Solid understanding of personal computer systems and software.
• Experience with Microsoft Windows 10 operating systems, Microsoft Office and antivirus software.
• Basic Understanding of the Apple iOS and Android mobile operating system platforms.
• Ability to learn Caterpillar and third‑party software applications.
• Ability to learn and adapt quickly to new developments in personal computer technology.
• Professional oral and written communication skills required.
• Company supplied MSHA training may be required to support users at mine site locations.

• Material and equipment directly used:
  Personal computer, computer terminal, and peripherals.
• Office environment requiring professional dress and appearance.
• Use hand for repetitive fine manipulation.
• Viewing computer screens for extended periods.
• Must be able to lift up to 50 pounds.
• Climb several flights of stairs.

Works well as a member of a group.

Capable of carrying out a given task with all details necessary to get the task done well.

Devoted to a task or purpose with loyalty or integrity.

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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