IT Technical Business Analyst

The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for the University of Wisconsin-Madison is seeking an experienced IT Technical Business Analyst with a strong focus on Salesforce CRM to join our Project Portfolio Planning and Management (P3MO) team. This role partners with business and technical stakeholders to deliver Salesforce‑based solutions through requirements gathering, process analysis, testing/UAT, and reporting.

Experience in complex Salesforce environments is highly desired. Salesforce Certified Business Analyst preferred. Additional familiarity with ERP and/or Financial Reporting systems, such as Oracle Net Suite, is a plus.

If you are passionate about driving business transformation through technology and have the skills to match, we would love to hear from you.

We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states:
Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin.

The Wisconsin Foundation and Alumni Association (WFAA) is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW-Madison.

We provide important engagement opportunities to link UW-Madison alumni to each other and to their alma mater, building a strong community of Badgers.

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.

• Collaborate with business stakeholders to gather and define business and technical requirements. Document functional specifications, user stories, and use cases.
• Analyze and map current business processes and systems. Identify opportunities for improvements, cost savings, and optimization.
• Apply knowledge in databases and data modeling to collaborate with technical teams in designing, developing, and implementing IT solutions that align with business requirements, while ensuring scalability, performance, and security are properly considered.
• Serve as the primary point of contact between business stakeholders and technical teams, ensuring clear communication and alignment of business objectives with technical deliverables.
• Utilize SQL to query databases, analyze data, and generate reports to support business decision‑making.
• Collaborate with IT teams to integrate various systems, including Salesforce, Mule Soft, and Oracle Net Suite, ensuring seamless data flow and process automation.
• Assist in developing test plans and test cases to ensure that delivered solutions meet business requirements. Participate in user acceptance testing (UAT).
• Work with project managers to define project scope, timelines, and milestones. Assist in managing risks and dependencies throughout the project lifecycle and take the lead on smaller projects.
• Learn and perform end user level systems administration tasks on business systems as needed.

• Ability to develop and manage business analysis activities, including defining and aligning deliverables, resources, and timelines.
• Skilled in gathering and validating business requirements through stakeholder interviews, workshops, surveys, and other elicitation techniques.
• Proficient in managing requirements throughout their lifecycle, ensuring that all requirements are tracked, traced, and communicated effectively.
• Capable of analyzing the strategic direction of the business,…