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Service Desk Technician
Job in
Casper, Natrona County, Wyoming, 82601, USA
Listed on 2026-06-07
Listing for:
Compucom Systems, Inc.
Part Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Providing remote support, the part-time Service Desk Technician will diagnose and troubleshoot technical issues for end users, ensuring timely resolution and customer satisfaction while managing service requests across various platforms.
Key responsibilities- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
- Ensures timely resolution of problems or escalations on behalf of customers, maintaining effective relationships
- Documents and implements standard operating procedures and customer service guidelines for remote IT support
- Associates degree preferred, or equivalent technical training
- 1-2 years of related experience in IT support
- Working knowledge of Windows operating systems, networks, and security concepts
- Experience with multi-platform Windows operating systems
- Familiarity with ITSM ticketing tools (e.g., Service Now, Remedy) preferred
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