Volunteer Services Coordinator

Volunteer Services Coordinator

The City of Casper is looking for an organized, people-focused professional to build and lead a citywide volunteer services program that connects residents with meaningful opportunities to serve their community. As our Volunteer Services Coordinator, you'll work across City departments and with community partners to turn organizational needs into well-designed volunteer opportunities that make a measurable difference.

Volunteers can expand the reach of City programs, strengthen connections between residents and local government, and create new opportunities for people to contribute to the community they call home. The Volunteer Services Coordinator will have the opportunity to shape the City of Casper's volunteer program from the ground up and create a coordinated approach that supports City departments while making volunteering accessible, rewarding, and meaningful.

If you're energized by connecting people with purpose and want to help build a stronger, more engaged Casper, we encourage you to apply.

This is a great opportunity for someone who enjoys building programs, bringing people together, creating partnerships, and seeing ideas turn into action.

Incumbent is responsible for developing, coordinating, and administering a citywide volunteer services program that advances organizational priorities through meaningful community engagement, strategic volunteer programming, and coordinated support of departmental initiatives. This position serves as the City's central resource for volunteer program development, recruitment, onboarding, training, placement, recognition, and program evaluation.

REPORTING STRUCTURE:
Receives general supervision from the Chief of Staff or higher-level management staff.

1. Develops, implements, and administers a coordinated citywide volunteer services program that supports organizational priorities, departmental initiatives, and meaningful civic engagement opportunities.

2. Develops standardized volunteer recruitment, screening, onboarding, orientation, placement, training, supervision, recognition, and retention practices to ensure consistency, accountability, and positive volunteer experiences across departments.

3. Collaborates with City departments to identify operational needs that may be supported through volunteer engagement and assists in developing structured volunteer opportunities aligned with departmental goals.

4. Coordinates volunteer compliance requirements including waivers, confidentiality acknowledgements, background screening, safety training, and program documentation in partnership with Human Resources and Risk Management.

5. Develops and maintains volunteer tracking systems to accurately document volunteer hours, assignments, participation levels, and measurable program outcomes; prepares reports and impact summaries for leadership review, strategic planning, and grant opportunities.

6. Cultivates and maintains partnerships with community organizations, schools, colleges, nonprofit agencies, civic groups, and residents to expand volunteer participation and strengthen community partnerships.

7. Coordinates citywide volunteer initiatives, recognition programs, service campaigns, and community engagement activities that enhance public trust and promote community involvement in City services.

8. Develops promotional materials and collaborates with internal communications resources to market volunteer opportunities through digital platforms, community outreach, and public information campaigns.

9. Acts as the City's primary point of contact for volunteer services initiatives; responds to inquiries, provides program information, and serves as liaison between departments, volunteers, community partners, and the public.

10. Prepares reports, program recommendations, policies, procedures, and strategic planning materials related to volunteer services and community engagement initiatives.

11. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

12. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
Volunteer management principles and best practices. Community engagement strategies. Program development and administration. Volunteer safety practices. Recruitment, onboarding, and training principles. Public relations and community outreach methods. Data collection, reporting, and program evaluation. Project coordination and event planning. Marketing and communication strategies. Modern office procedures, software systems, and database management. Local community resources and stakeholder networks.

Abilities (position requirements at entry):
Ability to:
Routinely demonstrate the City of Casper core values. Coordinate multiple events and groups of volunteers. Maintain accurate files and records. Learn departmental…