Retail Operations Associate

Responsibilities

• Greet teammates and customers and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; keep the backroom organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company‑defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality / Decision‑Making Abilities
• Action‑Oriented

• Prior retail sales, operations, maintenance, or customer‑focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15–35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.