Deli​/Asst Dept Leader

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment for our customers. The Deli Department Manager will achieve sales and profit goals, control quality assurance standards, and monitor all functions related to the deli department while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. This position is based in Salt Lake City, Utah, serving customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming.

As part of the Kroger family of companies, the Deli Department Manager helps us create amazing experiences for customers and communities, emphasizing diverse teams, innovation, and a passion for food and people.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth with an abundance of industry-leading training programs and diverse career pathways.

• Excellent oral/written communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handler's permit once employed

• High School Diploma or GED
• Any management experience
• Any deli/retail experience
• Second language (speaking, reading, and/or writing)
• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job-specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially promotions that affect the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
• Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in a high-paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation