US Account Manager

US Account Manager Role

InGo is a B2B enterprise referral platform serving leading companies such as Atlassian, Informa, and TED Conferences. We are at a pivotal moment of growth: our customers are thrilled to have InGo and are expanding, our product is 10X better than competitors with the best ROI of any other marketing technology, beating traditional channels such as online advertising and making it easy to demonstrate value quickly.

InGo’s software solution boasts unparalleled functionality and we are continuing to invest in our product heavily. With this solid foundation in place, we are looking for a new Account Manager to help us renew and expand our existing customers to achieve even faster growth.

As an Account Manager at InGo, you will be responsible for developing strong and lasting relationships with customers to drive growth that exceeds our company goals. You will help InGo’s customers implement best practices to grow their audiences and improve engagement with their events, content and brand. You will take over an existing book of business of accounts and will be principally responsible for renewal and expansion.

This role is perfect for someone who is driven by building relationships, delivering value, doing sales and a team player.

• Own and grow a $1M+ territory with 40+ accounts of existing customers
• Create account plans that align their company goals with InGo’s benefits, inspire them that they are on track to accomplish their goals and then confirm once goals are accomplished — leading to renewals and upsells
• Partner with internal teams to implement best practices, troubleshoot adoption challenges, and ensure customers are leveraging InGo’s full functionality
• Tackle churn by identifying underperforming accounts early and correcting underlying issues
• Develop strong relationships with existing customers at the executive and day-to-day level
• Maintain a deep understanding of InGo products to ensure customers are using the product successfully and inform them about new functionality

• 2+ years proven track record as an account manager in B2B SaaS
• Demonstrated ability to own and grow accounts
• Proven track record of meeting or exceeding revenue goals
• Exceptional storytelling & active listening skills
• Strive for excellence with the ability to self‑reflect and work collaboratively when we are falling short
• Understand the expansion journey from unaware to consideration to decision
• Understand the renewal journey from new account to value seen to renewal/upsell
• Eagerness to win, learn and improve as a team
• Excellent forecasting and planning, reporting, and communication skills
• Self‑starter who is able to navigate renewal and upsell process with guidance and support but not micromanagement
• Loves data — digging into Hub Spot’s CRM software to prioritise your time and drive results
• Ability to prioritise and work in a dynamic, fast‑changing entrepreneurial environment

• Competitive salary
• Remote full‑time work (offices near Washington, DC)
• Open and flexible leave
• Constant intellectual stimulation and fast‑track advancement opportunity
• Encouragement to present your own initiatives and ideas
• Opportunity to work in a fast‑paced environment in a market‑leader SaaS company

To apply:

Please connect with the hiring manager, Chris Smith, on Linked In to express your interest.