Account Manager

Job Description:

GRL Account Manager

Are you a natural hunter who thrives on hustle, grit, and results
? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory.

Your role involves identifying new opportunities, onboarding and supporting clients, and building long‑lasting relationships. This is a high‑energy, field‑based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact
.

• Identify and target healthcare providers in relevant specialties.
• Maintain a strong sales pipeline and consistently onboard new accounts.
• Act as a strategic hunter — constantly prospecting and seizing new opportunities.
• Build and nurture relationships to ensure retention and account growth.

• Conduct regular in‑person visits (minimum monthly) to assigned accounts.
• Provide ongoing education and updates about company services and testing protocols.
• Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.

• Ensure accurate collection, shipping, supply management, and device expiration tracking.
• Coordinate with our Customer Experience Team as needed.
• Conduct routine in‑services and troubleshooting visits.

• Assist with hiring, training, compliance checks, and performance feedback.
• Support onsite collection and account coverage as necessary.

• Assist Account Managers with specimen issues, billing, or claims.
• Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
• Partner with internal teams on materials, billing, pickups, and competitive strategy.

• Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Expense account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off, Sick days, Paid holidays
• Travel reimbursement
• Vision insurance

• 3–5 years of relevant experience
• Valid driver’s license and reliable transportation
• Ability to travel extensively within the assigned territory
• Strong communication, organizational, and time‑management skills
• Proficiency with Microsoft Office / Google Workspace and CRM systems
• Comfortable standing for extended periods
• Ability to work independently and professionally in both clinical and field settings

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Experience in medical sales or laboratory services
• Demonstrated success in building and growing client relationships
• Strong presentation and analytical skills
• Self‑starter with the ability to thrive in a fast‑paced, team‑oriented environment