Enterprise Account Manager

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Common Room is a customer intelligence platform that captures every buying signal, giving companies AI‑enriched insights and automation to reach the right person with the right context at the right time.

Despite an explosion of buyer signals, companies struggle with siloed vendors, bloated tech stacks, and unusable "intent" data. Common Room unifies all relevant signals so you can track the entire customer journey, match signals to real people and accounts, take action, and automate.

We have raised over $50 million from investors including Greylock, Index, and Madrona, and are backed by 25+ operators from companies such as Figma, Stripe, Airtable, Slack, Notion, and Loom.

You’ll join a team that asks hard questions, collaborates freely, and makes decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

Enterprise customers choose Common Room to modernize go‑to‑market, often replacing fragmented tools, legacy processes, and entrenched workflows.

The Enterprise Account Manager owns long‑term revenue and growth across our most complex, high‑impact customers, blending strategic account management with consultative selling.

• Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
• Lead strategic account planning, renewal strategy, and expansion motions across complex, multi‑stakeholder accounts.
• Proactively identify growth opportunities across teams, use cases, and business units.
• Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion.
• Lead executive‑level conversations around value realization, roadmap alignment, and long‑term partnership.
• Navigate procurement, security, and commercial negotiations during renewals and upsells.
• Maintain clear forecasts and account plans, surfacing risks and opportunities early.
• Bring enterprise customer insights back to influence product direction and GTM strategy.

• Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers.
• Have owned renewals and expansion in complex, high‑ACV accounts.
• Are comfortable multi‑threading across technical, business, and executive stakeholders.
• Bring strong technical fluency across GTM tooling, data concepts, and integrations.
• Can lead with authority while remaining collaborative and customer‑centric.
• Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change.
• Enjoy building long‑term partnerships, not just closing one‑off deals.
• Are willing to travel as needed for strategic customer meetings and events.

• Get deep context on Common Room’s enterprise customers, including typical deal sizes, buying committees, renewal motions, and expansion paths.
• Review your initial book of business, including contract terms, renewal timelines, current usage, open risks, and expansion whitespace.
• Meet key cross‑functional partners across Customer Success, Solutions, Sales, Rev Ops, and Product.
• Learn how Common Room approaches enterprise renewals, expansions, and value articulation today.
• Begin joining customer calls to observe how we engage executive, technical, and operational stakeholders.

• Take ownership of your enterprise account portfolio, including renewal strategy and expansion planning.
• Build account plans that outline stakeholder maps, current use cases, success metrics, renewal risks, and growth opportunities.
• Lead renewal and expansion discovery conversations with customers, supported by Customer Success and Solutions as needed.
• Begin proactively identifying upsell and expansion opportunities across teams, use cases, and business units.
• Establish trusted relationships with key customer stakeholders, including executive sponsors.
• Develop a clear understanding of how Common Room drives value for enterprise customers—and where friction or risk may exist.

• Independently manage…