Sr Service Technician

Job Title:

Sr Service Technician

FLSA Status:
Non-Exempt

Department:
Loram Technologies

Reports to:

Assistant Manager, Field Services LTI

The Sr Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Use logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Able to work independently.

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution.

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

• Experience:
  
  1+ years of Field service experience with customer facing role.
• Experience:
  
  2+ years working in a railroad environment, Field service, and Basic computer skills.
• Licenses/Certifications:
  
  Maintain railroad safety training and certifications.
• Licenses/Certifications:
  
  Currently hold be able to maintain a DOT medical card.

• Education:
  
  Associate degree in Electrical or Mechanical.

• This position requires successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (Use the "Apply for this Job" box below). Human Performance Evaluation (HPE), and Audiogram.
• Position requires successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.

• 100% travel, using any method of transportation. Adequate transportation to and from.
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.