Insurance Claim Project Coordinator

Forensic Engineering | Building Consulting | Fire Investigation

When answers matter most, Keystone Experts & Engineers deliver. Keystone specializes in forensic engineering and investigative services for commercial and residential structures, vehicles, and products. Our multi-disciplinary team includes highly experienced engineers, architects, fire investigators, contractors, and industry experts strategically located across the country to serve a national client base.

Keystone provides streamlined, fact-based forensic consulting services designed to meet our clients' needs with clarity, accuracy, and timeliness. Our reports are tailored to client specifications and backed by expert analysis, ensuring clear, defensible conclusions and industry-leading turnaround times.

The Keystone Way is more than a process: it's our commitment to excellence, innovation, integrity, honesty, accuracy, timeliness, and accountability. These values guide every project we undertake. By combining top-tier expertise, open communication, and dependable service, we go beyond industry standards to deliver results our clients can trust.

What will you do:

• Make initial contact with clients to confirm each project's scope of work and the time frame required for an expert investigation.
• Format formal documents and other correspondence to ensure font, style, pagination and numbering are consistent with Keystone's quality control requirements.
• Provide client updates / requests via phone and email on the projects being managed.
• Coordinate with a nationwide team of experts on multiple open assignments to ensure quality and turnaround time compliance meets our established expectations for client deadlines, status updates, and billing information.
• Prepare billing invoice templates, package (prepare) finalized invoices and reports, and transmit to the clients.
• Balance individual accountability with a collaborative results-driven team of professional project coordinators, administrative staff, technical staff and company leaders.

The ideal candidate will have the following qualifications:

• Minimum of 2-3 years' experience working with property insurance claims.
• Excellent written and verbal communications skills with strong customer focus for client communications.
• Critical thinking skills applicable to escalation resolution.
• Ability to work in a fast-paced environment and adhere to tight deadlines by organizing, prioritizing and completing multiple tasks.
• Tech-savvy across multiple software platforms, ideally including working knowledge of Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).

Job Type: Full-time

Location:

Hybrid (Castle Rock, CO) Pay: $25/hr-$30/hr Depending on experience

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Castle Rock, CO 80104