Telluride Sports Tune Shop Manager

Position Overview

We are seeking a highly skilled and motivated Ski Tune Shop Manager to lead tuning operations in a high-performance, guest-focused environment in Telluride. This role is responsible for delivering exceptional equipment quality, efficient shop throughout, and strong team leadership in a fast-paced, premium rental and retail setting.

This is a hands‑on leadership role requiring advanced tuning expertise, operational discipline, and the ability to perform under peak-season pressure while maintaining the highest standards.

include the following. Other duties may be assigned.

• Recruit, train, schedule, and develop tuning technicians to ensure a high-performing team.
• Establish clear expectations and maintain accountability across all staff.
• Understand and enforce safety initiatives in alignment with company and industry guidelines.
• Adhere to all Telluride Ski & Golf policies and procedures.
• Promote, support, and stay informed on all on- and off-mountain activities and events.
• Communicate company-wide updates and new information effectively to staff.
• Develop, implement, and maintain Standard Operating Procedures for assigned locations.
• Maintain proficiency in POS systems, including opening and closing procedures as well as reporting.
• Lead daily operations, monitoring performance, budgets, scheduling, and payroll.
• Hire and train employees in tune machine operations and product knowledge.
• Monitor team performance and conduct, providing timely feedback, recognition, and corrective action when needed.
• Participate in leadership forums, contributing feedback on store performance, training, and continuous improvement initiatives.
• Support other departments within the Retail/Rental division as needed.
• Perform additional duties, tasks, or special projects as assigned.

• Daily Operations of tuning guests and rental fleet skis
• Return guests’ skis and rental skis to their proper location before the next day of business.
• Maintaining an efficient work flow process
• Maintain the tune machine on a regular basis to ensure integrity of the machine throughout the season.
• Maintain workshop standards
• Communicate with Montana when supplies are needed for the tune machine
• Order and manage inventory of repair supplies as needed
• Maintain the main line of communication between the stores and tune shop
• Train tune shop staff on proper use of tune machine
• Inspect finished equipment to ensure all repairs and tunes meet safety and quality standards
• Train / instruct rental / retail shops on how to inspect customer gear and recommendations on what tune to suggest.
• Driving at night
• Drive tuning shop revenue through training stores and staff on upselling tune services
• Manage labor and operational cost efficiency
• Identify opportunities to improve workflow, reduce downtime, and increase output

• Clean / maintenance of tuning machines and fleet vehicle
• Support / assist Telluride Sports rental shops in their seasonal transitions
• Support other departments in the Retail / Rental division

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED). 1-5 years in a ski shop or similar industry role.

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one‑on‑one and small group…