Member Service Representative - Castle Rock

Overview

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger brings more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, the organizations aim to empower members, communities, and teams through a bold, unified future.

The primary purpose of this position is to provide superior member service, driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services. This is accomplished through accurate and professional member transactions, enhanced awareness of existing products and services, and timely referrals. The member service representative must also understand and comply with credit union policies, BSA, and CFPB regulations while meeting all service, performance, and safety standards.

• Provide quality member service through accurate face‑to‑face member transactions, including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
• Meet member needs by maintaining strong knowledge of available products and services and regularly providing referrals in lending, investments, electronic banking, wealth management, and business banking.
• Comply with safety and service standards, Credit Union policies, and financial regulations including BSA and CFPB.
• Complete required job training and maintain a cash drawer according to the Cash Control Policy.
• Remain cognizant of and adhere to Ent policies and procedures related to the Bank Secrecy Act.

• High School Diploma/G.E.D. or Equivalent.
• Six months or more customer service experience in financial services or retail delivery.
• Six months or more sales experience (preferred).

• Enthusiastic attitude toward helping the community.
• Strong emphasis on member service and cross‑sell/upsell opportunities.
• Attention to detail and accuracy in all transactions.
• Professional and courteous communication skills.
• Proficiency in basic math.
• Comfortable handling physical money with high accuracy.
• Experience with Microsoft Outlook and web‑based transactional systems.
• 10‑key by touch proficiency (preferred).

• None.

The pay range for this position is $19.95 to $21.72 per hour, plus incentives. Final compensation will be determined by factors such as relevant experience, specific skills, education, certifications, location, and internal pay equity.

• Generous 401(k) match
• 401(k) discretionary profit sharing
• Health, dental, and vision insurance
• Life insurance
• Short‑term and long‑term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave

We anticipate this position to close on 06/29/2026.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.