Customer Service Representative
Listed on 2026-07-03
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Who We Are
Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we’ve built, expanded, and grown into a trusted home service company known for delivering exceptional customer experiences.
DescriptionWe’re not just looking for employees—we’re looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we’ve built in our community.
Core Values- TRUTH – It’s not about who’s right, but what’s right
- GROWTH – Mistakes are expected; learning from them is mandatory
- CHARACTER – We are genuinely good people
- EXCELLENCE – We execute at a high level
- OWNERSHIP – We hold ourselves and others accountable
The Role
We are seeking a Customer Service Representative who thrives in a fast-paced environment and is passionate about helping people. Whether you’re experienced or just starting your career, if you enjoy talking to customers and being part of a team, we want to hear from you.
Why Nytech?- Competitive pay - Hourly rate $19-22 an hour plus bonuses
- Comprehensive benefits (medical, dental, vision, life insurance)
- Paid time off and work-life balance
- Ongoing training and career development
- Supportive, team-driven culture
- Opportunity to grow within a fast-growing company
- Answer incoming calls and provide excellent customer service
- Schedule appointments and assist customers with questions about services
- Become knowledgeable about our products and services to confidently assist customers
- Maintain and manage ESA (membership) programs
- Perform "happy calls" and follow-ups to ensure customer satisfaction
- Accurately take and relay messages
- Escalate customer concerns to management when needed
- Represent and promote the Nytech brand in every interaction
- Support team members and complete additional duties as assigned
- Strong communication and people skills
- Positive, team-oriented attitude
- Ability to multitask and stay organized
- Willingness to learn and grow
- Reliability and accountability
- Customer-first mindset
If you’re looking for more than just a job—and want to be part of a company that values people, growth, and doing the right thing—Nytech could be the place for you.
Now is your time. Apply today.
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