Member Service Representative - Castle Rock

Member Service Representative - Castle Rock, CO

Full‑time

Compensation: USD 19.95 - 21.72 per hour, plus incentives.

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally, the Member Service Representative is responsible for understanding and complying with credit union policies and procedures, and financial regulations, including BSA and CFPB.

• Provide quality member service through accurate and professional face‑to‑face member transactions, including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
• Maintain a strong knowledge of products and services available to members and regularly provide referrals in lending, investments, electronic banking, wealth management, and business banking.
• Comply with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations such as BSA and CFPB.
• Meet job training requirements.
• Maintain a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
• Remain cognizant of and adhere to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

• High School Diploma, G.E.D., or equivalent.
• Required: 6+ months of customer service experience in financial services or retail delivery.

• Enthusiastic attitude toward serving the community.
• Strong emphasis on member service and appropriate cross‑sell/upsell opportunities.
• Strong attention to detail and accuracy in all transactions.
• Professional and courteous communication skills.
• Proficient in basic math.
• Comfortable handling physical money with high accuracy.
• Exposure to Microsoft Outlook and web‑based transactional systems.
• Preference for 10‑key by touch proficiency.

• None.

Pay range: USD 19.95 to 21.72 per hour, plus incentives. Final compensation will be determined by relevant work experience, skills, education, certifications, location, and internal pay equity.

• Generous 401(k) match.
• 401(k) discretionary profit sharing.
• Health insurance.
• Vision insurance.
• Life insurance.
• Short‑term and long‑term disability.
• Health savings account with company contribution.
• Employee assistance program.
• Paid vacation, sick, floating holidays, and volunteer time off.
• Paid holidays.
• Tuition reimbursement.
• Paid parental leave.

We anticipate that this position will close on 07/15/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)