Associate IT Support Specialist

Advent Health is seeking an IT Support Specialist (Desktop) to provide technical support across the organization.

• Communicates with consumers to provide solutions to technical problems.
• Supports audio‑video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted time frames.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer‑based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

• Basic working knowledge of various Internet Browsers. [Required]
• Familiarity with Microsoft Office suite. [Required]
• Familiarity with current Microsoft and Mac operating systems. [Required]
• Basic familiarity with device imaging processes. [Required]
• Basic knowledge of mobile devices hardware. [Required]
• Familiarity with projects and time tracking. [Required]
• Demonstrates effective technical troubleshooting and problem‑solving skills, with some supervision. [Required]
• Basic knowledge of workstation management software. [Required]
• Familiarity with common peripherals and accessories. [Required]
• Basic working knowledge of best IT security practices. [Required]
• Basic understanding of IT network hardware, software, and general concepts. [Required]
• Experience working in a Healthcare environment. [Preferred]
• Experience working in a consumer centric environment. [Preferred]

• High School Grad or Equiv. [Required]
• Associate. [Preferred]

• Computer technology

• 1+ years experience in the desktop environment. [Required]

• N/A

• Must have ONE of the following valid IT related certifications:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• ISC2 CC
• AWS Certified Cloud Practitioner
• Microsoft 365 Certified:
  Endpoint Administrator Associate
• Microsoft Certified:
  Fundamentals series (Azure Cloud, AI, Data, Security etc.)

• Physical requirements can be found at

$24.65 – $45.84 per hour.

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.