Donation Services Associate - Castle Rock

Job Summary

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand‑alone donation centers (ADC). The Associate will provide excellent and friendly customer service by greeting customers promptly and helping as needed, which may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

• Provides excellent customer service, greeting customers in a timely manner and answering product questions as needed.
• Assists each customer by unloading donations from vehicle or other areas.
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintains a safe, organized, and clean environment for customers and fellow employees within the donation entrance and parking lot areas.
• Maintains remote donation centers, sheds, and/or trailers if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote sites as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over‑stocked when working in remote donation center locations.
• Communicates timely when the donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assists drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross‑trains in other departments or areas; acts as a backup for other areas as required.
• May be required to report to the store ADC or stand‑alone center when necessary.
• May perform additional responsibilities as required.

High School diploma or equivalent is preferred.

One (1) year of retail experience is preferred.

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must communicate effectively with customers, managers, supervisors, staff, and peers.
• Must work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, contact DHS at 888‑897‑7781. We promote a safe and drug‑free workplace.

Guide to

Physical Requirements:

• Continuously (5‑8 hours)
• Frequently (3‑4 hours)
• Occasionally (1‑2 hours)
• Never

LIFTING:

Heavy: 45 lbs & over – FREQUENTLY
Moderate: 15‑44 lbs – CONTINUOUSLY
Light: 14 lbs & under – FREQUENTLY

CARRYING:

Heavy: 45 lbs & over – FREQUENTLY
Moderate: 15‑44 lbs – FREQUENTLY
Light: 14 lbs & under – FREQUENTLY

PUSHING / PULLING: FREQUENTLY

REACHING:
Above Shoulder – FREQUENTLY
At Shoulder – CONTINUOUSLY
Below Shoulder – CONTINUOUSLY

TWISTING / BENDING: FREQUENTLY

KNEELING / CRAWLING / SQUAT: FREQUENTLY

CLIMBING:
Use of legs only (stairs) – OCCASIONALLY
Use of arms & legs (ladders) – OCCASIONALLY

HEARING / VISION:
Hearing – FREQUENTLY
Visual, close – CONTINUOUSLY
Visual, distant – OCCASIONALLY
Visual, depth perception – FREQUENTLY

HANDS / FINGERS:
Simple grasping – CONTINUOUSLY
Fine manipulation – FREQUENTLY
Repetitive movements – CONTINUOUSLY

WALKING / STANDING / SITTING / SPEAKING:
Walking – CONTINUOUSLY
Standing – CONTINUOUSLY
Sitting – NEVER
Speaking – CONTINUOUSLY

Other: Working in various weather conditions/varying temperatures.