Retail Floor Lead

Job Description

Vuori is redefining what athletic apparel looks like, building products that move and sweat in while maintaining a casual aesthetic suitable for everyday life. The Retail Store Floor Lead leads the sales team, forging connections with customers and communicating Vuori’s brand values through insightful product knowledge and a positive outlook.

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepares the fitting rooms, finds sizes, and provides honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invites them to upcoming events.
• Is knowledgeable about what’s new and what’s selling well and shares that information with both the customer and team.

• Leads the team on the day‑to‑day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team‑based commission environment.
• Seeks new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicates inventory needs to support the business goal.

• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least one weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and can positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to quickly learn new procedures and processes.
  
  Strong organizational skills and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

Hourly range: $20.58/hr – $23.81/hr
, plus team pooled commission.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.