Supervisor, Retail, Retail Sales

As a Supervisor, you support store leadership by creating a customer‑first, high‑energy sales environment and ensuring exceptional floor supervision. Your role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards.

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.

• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviors (“host of the party” – meet, greet, create conversations), setting the scene for strong relationships and needs discovery.

• Coach team on goals and performance; support recruitment, onboarding, role modeling, and ongoing training.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.

• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key‑holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.

• Drive omni‑channel and virtual selling initiatives, including live‑stream shopping.
• Promote brand‑safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

• Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency. (for EU)

Schedule:

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

• Courage
  :
  Does not hold back anything that needs to be said; provides current, direct, complete, and actionable feedback.
• Creativity
  :
  Comes up with many new and unique ideas; makes connections among previously unrelated notions.
• Customer Focus
  :
  Dedicated to meeting the expectations of internal and external customers; uses customer information for improvements.
• Dealing with Ambiguity
  :
  Copes effectively with change and acts without a complete picture.
• Drive for Results
  :
  Exceeds goals consistently; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds constructive relationships; uses diplomacy.
• Learning on the Fly
  :
  Learns quickly when facing new problems; experiments to find solutions.

• Strategic Agility
  :
  Sees ahead, anticipates future consequences, creates competitive strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks; holds frequent development discussions.
• Building Effective Teams
  :
  Fosters open dialogue; shares wins; creates a feeling of belonging.

Kate Spade is an equal‑opportunity and affirmative action employer. All employment decisions are…