Meat Customer Service

Tony’s Market

Job Description Title Meat  Customer Service Department(s)
Meat Department Reports toMeat Department Manager Job summary Responsible for offering extraordinary customer service to all customers.

Summary of essential job functions

Immediately greet all customers and ensure extraordinary customer service.

Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.

Solicit sale of new or additional services or products by educating customers and offering suggestions.

Take customers' orders and write ordered items on tickets.

Prepare food using recipes or following directions.

Wrap items according to Tony’s standards.

Label items sold using scales or other pricing methods.

Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.

Fulfill special orders and requests utilizing all tools provided.

Replenish foods in demos and display cases.

Abide by safety, health and security rules.

Complete specials projects and other duties as assigned

Regular and consistent attendance is essential for this position.

Standard job functions

Upholds the 7 guiding principles of the company

Support goals and vision of General Manager Consistently presents a professional personal image and uphold the company’s uniform policy

Maintain safe, clean and well-organized working and shopping environment

Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.

Ability to work a flexible schedule including evenings, holidays and weekends

Knowledge, skills and abilities required

Strong interpersonal and verbal communication skills

Ability to multitask and use organizational skills
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