Sales and Service Associate

FULL-TIME Part-time

LOCATION:

5745 New Abbey Lane Castle Rock CO 80108

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members’ total well‑being through coaching, connection, and community.

Join us and be part of a team that’s changing lives every day!

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members’ goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests to appropriate resources.
• Help keep the gym clean, well‑maintained and safe.
• Deliver an outstanding sales and service experience to all guests and members by ensuring a welcoming, informative and inclusive visit, inspiring them to take the next steps toward their fitness goals.
• Support an exceptional new member onboarding experience, being the first face they see when they walk in; friendly greeting and prompt attention create a meaningful sense of belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purposes and lead generation.

Team Members in this role are eligible to participate in 24 Hour Fitness’s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

We offer comprehensive benefits including paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, discounts on products and personal training, and access to Employee Resource Groups that provide community events both in‑person and virtually.

DISCLAIMER:
This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Pay Range: $15.16 - $15.16 per hour.

Service