Onsite Customer Service Representative

Onsite Customer Service Representative

One of the fastest-growing HOA management companies in Northern California is looking for a full-time, Onsite Customer Service Representative to join our team in Castro Valley! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team!

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

This on-site position will provide customer service and administrative support to an HOA community. An ideal candidate must be able to multitask, work independently, and possess strong communication skills. This is a full-time, non-exempt, onsite position based in Castro Valley, CA, Monday–Friday, 8:00 AM–4:30 PM. Pay range is $25.00-$27.00 hour; direct experience is strongly preferred.

How You'll Make an Impact

• Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner.
• Provide administrative support to the office and community such as mail processing, data entry & filing.
• Issue, track and follow-up on work orders for community maintenance and repairs.
• Track and manage architectural applications submitted by homeowners
• Perform site inspections and onsite vendor follow up
• Manage building key/gate remote distributions
• Research, compile and format information into our database and spreadsheets.
• Prepare reports, bid documentation and other material.
• Compose and type routine correspondence to residents, service providers and other parties.
• Type, distribute, and track monthly violation letters
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information & insurance matters

What You Bring

• 2+ years of customer service experience
• Excellent verbal and written communication. Bilingual is a plus
• High school Diploma or Equivalent
• Adept in Microsoft Office 365, Teams, CRM Software & Share Point
• A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
• Strong organization and multitasking abilities
• Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
• Experience with an HOA management company, property management, real estate or escrow services
• Be able to provide proof of a valid driver's license and appropriate vehicle insurance

The primary location for this position is 21080 Gary Drive Castro Valley, CA 94546

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.