Client Relationship Consultant 2 (Banker) - Castro Valley, CA
Job in
Castro Valley, Alameda County, California, 94546, USA
Listed on 2026-08-19
Listing for:
U.S. Bancorp
Full Time
position Listed on 2026-08-19
Job specializations:
-
Finance & Banking
Banking & Finance, Risk Manager/Analyst, Banking Operations, Retail Banking
Job Description & How to Apply Below
Role Overview
- Mercor is seeking senior retail banking professionals to build evaluation tasks for AI systems operating in Fortune 500 enterprise consumer banking contexts.
- The workflows are calibrated to the customer volume, regulatory complexity, and operational stakes of Fortune 500 and large national retail banks.
- Contributors design enterprise retail banking scenarios, draft reference outputs, and write rubrics that capture how senior F500 retail banking operators think.
- Key Responsibilities
- Construct enterprise retail banking scenarios spanning large-scale deposit and lending operations, multi-stakeholder branch network decisions, and complex regulatory examination or compliance review cycles.
- Build tasks across F500 consumer lending (mortgage, auto, personal), branch and digital banking operations, credit risk and underwriting, fraud prevention, and customer experience / retention strategy.
- Develop retail banking operations scenarios involving tools such as core banking platforms (FIS, Fiserv, Temenos), loan origination systems (LOS), CRM platforms, and fraud detection / AML monitoring tools in F500 stacks.
- Apply enterprise retail banking frameworks (credit risk scoring models, CFPB / regulatory compliance standards, omnichannel service design, KYC / AML protocols) and produce reference lending policies, risk assessments, and executive-level operational narratives.
- Author rubrics that distinguish authentic enterprise retail banking judgment from generic textbook or licensing-exam-level recall.
- Ideal Qualifications
- 5+ years working in consumer lending, branch operations, credit risk, or compliance at a Fortune 500 retail bank (JPMorgan Chase, Bank of America, Wells Fargo, Citi, U.S. Bank).
- Direct ownership of F500-scale lending portfolios, branch / digital banking operations, or regulatory compliance programs.
- Fluency in enterprise retail banking tooling and frameworks, plus understanding of how F500 regulatory examinations (OCC, CFPB, FDIC), KYC / AML compliance, and credit risk governance actually work.
- Prior rubric, banking-training curriculum, or policy / risk documentation authorship is a plus.
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