Supervisor II

Position

Day - 08 Hour (United States of America).

Stanford Health Care - University Healthcare Alliance.

Responsible for managing clinical and/or support staff and working closely with physicians and mid-level providers to ensure clinic operations run smoothly, UHA policies and procedures are adhered to, and an excellent patient experience is consistently delivered.

Supervisor II – The incumbent oversees the day-to-day of a group of employees, trains and develops subordinate staff, estimates staffing needs, assigns work, ensures consistent application of policies, and implements procedures.

• Manage daily practice operations, enforce office/practice protocols, and ensure compliance with policies.
• Schedule work assignments, manage workflow, approve timecards and PTO requests, and maintain adequate staffing.
• Maintain physicians’ schedules in Epic, handling surgery time, vacation, and time out of office requests.
• Act as liaison between physicians/providers and clinical staff, address employee performance and issues, provide coaching, and coordinate training.
• Conduct performance reviews, provide input on compensation adjustments, and complete staff hiring and recruitment.
• Ensure proper stocking and cleanliness of exam/procedure rooms, support EMR conversion, and collaborate with facilities management on building updates.
• Assist with triage calls, medical emergencies, and resolve patient complaints and concerns.
• Perform additional duties as assigned and contribute to organizational projects, safety, HIPAA and compliance policies.

• Associate’s degree and at least three (3) years of experience in medical practice, including one (1) year in a supervisory capacity, or equivalent combination of education and/or work experience.
• Graduation from an accredited program for Medical Assistants preferred.
• Epic EMR experience preferred.

• Ability to direct and supervise staff.
• Knowledge of medical practice, patient care, examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments and of common safety hazards to establish a safe work environment.
• Skill in assisting with treatments and medications, taking vital signs, maintaining records, and recording test results.
• Skill in developing and maintaining department quality assurance.
• Ability to maintain quality control standards and react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures and communicate clearly verbally and in writing.
• Customer service, clerical, and computer skills, including full competency in Microsoft Office (Word, Excel, Outlook).

• Licensed Vocational Nurse preferred.

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers.

• Occasional Sitting;
  Constant Walking;
  Constant Standing;
  Constant Bending;
  Frequent Squatting;
  Occasional Climbing;
  Occasional Kneeling;
  Seldom Crawling;
  Constant Hand Use;
  Frequent Repetitive Motion Hand Use;
  Frequent Grasping;
  Occasional Fine Manipulation;
  Frequent Pushing and Pulling;
  Occasional Reaching (above shoulder level);
  Frequent Twisting and Turning (Neck and Waist);
  Constant Vision (Color, Peripheral, Distance, Focus).
• Lifting:
  Frequent lifting 0-10 lbs.;
  Occasional lifting 11-20 lbs.;
  Occasional lifting 21-30 lbs.;
  Occasional lifting 31-40 lbs.;
  Seldom lifting 40+ lbs.
• Work Environment:
  Seldom Driving cars/trucks/ forklifts, constant working around equipment and machinery, frequent foot control operations, use of respirator, handling biohazards such as blood borne pathogens, hospital waste, and other hazardous materials.

20% travel required.

Base Pay Scale:
Generally starting at $36.31 - $47.19 per hour. Salary determined based on internal equity, experience, education, specialty, and training.

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including employment. SHC does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or any protected characteristic. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.