Sales and Service Associate

FULL-TIME Part-time

LOCATION 3839 East Castro Valley Blvd, Castro Valley, CA 94552

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members’ goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect both members and guests to the appropriate resources.
• Keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding and well‑rounded sales and service experience to all guests and members, ensuring a welcoming, informative, and inclusive experience when they visit and inspiring them to take the next steps in pursuing their fitness goals within the community.
• Support an exceptional new member onboarding experience that helps members connect to our fitness offerings; as the first face they see, provide a friendly greeting/check‑in and address their needs promptly.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity and show up as yourself.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays.

• Minimum travel may be required for training and lead generation.

Team Members in this role are eligible to participate in 24 Hour Fitness’s Fitness Sales and Membership Sales Commission Plans. Pay range: $17.46 – $17.46 per hour.

24 Hour Fitness offers comprehensive benefits, including paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training.

All team members and eligible dependents receive a complimentary membership.

DISCLAIMER:
This job description is intended to describe the general job functions and requirements for this position. It is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

FUNCTIONAL GROUP:
Service