Case Manager ESH

Case Manager (ESH Program)

In-Person Full-Time (40 hours per week) Position in Alameda, CA (Non-Exempt)

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects.

You are flexible, creative, and take initiative in handling emergencies.

You also have:

• A Bachelor's degree in Social Work, Human Services, Psychology, or related field preferred.
• Minimum 2 years of experience in case management, housing navigation, or homeless services.
• Experience working with families and individuals experiencing housing instability.
• Knowledge of Housing First principles and local housing resources.
• Strong written and verbal communication skills.
• A valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.
  
  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
• Ability to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

The Case Manager for the ESH Program provides comprehensive, on-site case management services to families and single adults experiencing housing instability. This role is responsible for developing individualized case plans focused on stability, resource connection, and permanent housing placement.

The Case Manager works collaboratively with participants to identify barriers to housing, establish realistic goals, and coordinate supportive services that promote long-term self-sufficiency. This is an on-site position requiring consistent in-person engagement to ensure effective service delivery, relationship-building, and accountability.

Responsibilities include:

• Conduct intake assessments and develop individualized, goal-oriented case plans.
• Collaborate with participants to identify housing barriers and stability needs.
• Facilitate housing navigation, including rental applications, landlord engagement, and housing search support.
• Support participants in obtaining necessary documentation (, income verification, benefits).
• Provide referrals and warm handoffs to community-based services (employment, healthcare, behavioral health, childcare, etc.).
• Monitor participant progress toward housing and stability goals.
• Maintain accurate, timely, and thorough case documentation in agency systems.
• Ensure compliance with City of Alameda ESH contract requirements.
• Complete required reports, case notes, and service tracking documentation.
• Adhere to confidentiality standards and mandated reporting laws.
• Participate in audits and monitoring visits as required.
• Maintain consistent on-site presence during scheduled hours.
• Conduct regular in-person check-ins with participants.
• Support crisis intervention and de-escalation…