Tire & Battery Technician - Automotive

Position Summary...

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member — Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert — Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone, and in-person selling techniques.
• Be a Techie — Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them.
• Be an Owner — Communicates equipment, tools, and supplies needs; leads tracking and monitoring of returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audit, safety, and compliance standards; reports TBC complaints and safety hazards; completes paperwork, logs, and other required documentation; ensures merchandise is packaged, labeled, and stored in accordance with company policies;
  
  identifies member needs, assists with purchasing decisions, and resolves issues and concerns.
• Be a Talent Ambassador — Acts as a brand advocate by valuing the member experience in the TBC area and modeling high quality service and products; develops, influences, and inspires others to work in a respectful, supportive, and team-oriented style; understands roadblocks and assists in training team members.

Compliance and operations

• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations; carries out tasks, communicates progress, and information; determines and recommends ways to address improvement opportunities and adapt to change, difficulties, and feedback.
• Respect the Individual — Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform to attract the best talent.
• Respect the Individual — Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual — Strengthens the team by helping develop and mentor others; recognizes others' contributions and accomplishments.
• Act with Integrity — Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity — Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members — Delivers results while putting the customer first.
• Serve our Customers and Members — Makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for…