Loaner Agent​/Coordinator-BMW of Catonsville

Job Description Experience Everything Mile One has to

Offer:

• Great opportunities for advancement
• Positive, success driven work environment

Our Mile One Employee Advantage:
Mile One believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. Mile One offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. Mile One Employee Advantage includes health and financial benefits, and training and mentoring.

We also offer an Employee Purchase Program, the Mile One Support Fund: by Employees, for Employees, the Next Mile Scholarship Program, an Employee Assistance Program and more.

The Service Clerical assists the Service Manager with team tasks as directed, ranging from cashiering, loaner vehicle assistance, timekeeping and customer service assistance.

• Greets customers at the cashier window in a pleasant and professional way.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Reconciles cash drawer daily.
• Refers customers who have questions about the work-performed, additional maintenance or repairs, etc. to the service writer or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Maintains and files repair orders, parts invoices, rental forms
• Reconciles gas purchase statements.
• Assists service and parts department with telephone coverage.
• Provides clerical and secretarial assistance to parts and service departments.
• Maintains a professional appearance
• Performs other duties as assigned.

• Good organizational skills
• Good telephone skills
• Well organized, self motivated, team player

Mile One Autogroup is an equal opportunity employer and we maintain a drug free work environment.

Service Salary Range $15.00-$20.00 BMW of Catonsville Post Internally and Externally Zip Code 21228

Mile One Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, Motor World and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company.

Mile One is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.