Teller I​/II (Full Time) – Westview Branch

BRANCH LOCATION

Westview Branch 5910 Baltimore National Pike Catonsville MD 21228 Saturday hours required

MECU is a not for profit financial institution committed to helping its members and community by offering high quality financial products and services MECUs success in empowering our members to improve their financial well being and live better dates back to 1936 We seek service oriented professionals that will be champions for our members treat everyone with respect find ways to assist our membersco workers and help our community be a better place to live WE NEVER COMPROMISE THE MEMBER EXPERIENCE our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition

Under general supervision perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures Maintain accurate transactional records and balance each days cash drawer according to the Teller Accuracy Guidelines Refer members to Member Service Representative to obtain products information andor services that best meet their financial needs Watchfulness for all counterfeit monetary instruments

Under general supervision efficiently perform limited and routine transactional duties to serve member using a computer while meeting the established transactional goals A professional with a passion to exceed expectations of each member served Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures Maintain accurate transactional records and balance each days operation according to the Teller Accuracy Guidelines Refers members to Member Service Representatives to obtain product information and or services that best meet their financial needs Serves as a mentor teller trainer for newly hired Teller I incumbents and knowledge of basic new member account opening processes Understand and ability to explain ATM operations and online banking features Remains watchful to protect against fraud and counterfeit monetary instruments

Quality of Work Has established a track record of producing work that is highly accurate demonstrates attention to detail and reflects well on the organization Is personally committed to high quality work and encourages others to have similar standards Cash Handling Routinely handles large amounts of cash Pays attention to detail Counts cash replenishes cash and balances transaction Quantity of Work Produces an amount of work that meets or exceeds job expectations Makes sure that quality does not suffer as the quantity of work increases Works effectively with peers and carries own share of team workload Referrals Able to recognize and act on referral opportunities in order to build member relationships Asks questions to confirm referral opportunities makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist Meets required referral goals

High School Diploma general studies Required General Education Degree GED In Lieu of HS Diploma

Teller I Six 6 months Cash Handling Sales Customer  Service Teller Experience Required Teller II Twelve 12 months Cash Handling Sales Customer  Service Teller Experience Required

Adherence to BSA Privacy Act & Elder Abuse reporting is a REQUIREMENTProficient written and oral communication skills

Ability to Learn and Apply Procedures

There may be circumstances related to MECU business operations that may periodically require you to report to a different branchwork location As a Teller you also must be willing to provide service to members through multiple channels to include our branches and ITM Interactive…