IT Support Technician , II, and III
Job in
Catonsville, Baltimore City, Maryland, 21228, USA
Listing for:
Community College of Baltimore County
Full Time
position
Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 56368 - 93170 USD Yearly
USD
56368.00
93170.00
YEAR
Job Description & How to Apply Below
Position: IT Support Technician I, II, and III
IT Support Technician I
Compensation: $46,596 – $77,015.
Responsibilities
Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.Assist with tracking and update of hardware and software asset inventory.Coordinate outsourced hardware repairs.Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).Assist Tier II and Tier III to support special project implementations.Assist in upgrades and rollouts of computer and/or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms.Qualifications
High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associate’s Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi‑media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred. Department may designate certifications required within six months of hire.
IT Support Technician II
Compensation: $51,253 – $84,715.
Responsibilities
Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.Assist with setup and operation of media programs, seminars, board meetings and any other special events that occur on or off campus.Assist with tracking and updating of hardware and software asset inventory.Coordinate outsourced hardware repairs.Setup and provide basic support for desktop and client software.Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).Assist Tier II and Tier III to support special project implementations.Assist in upgrades and rollouts of computer and/or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.Schedule and set up web video conferences and/or conference calls.Qualifications
Associate’s Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi‑media equipment and ability to troubleshoot and prioritize technical problems.
One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.
IT Support Technician III
Compensation: $56,368 – $93,170.
Responsibilities
Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.Assist with setup and onsite support of media programs, seminars, board meetings and any other special events that occur on or off campus.Assist with tracking and updating of hardware and software asset inventory.Coordinate outsourced hardware repairs.Provide advanced installation and support for desktop and client software. Image computers using prevailing software; clean malware and recover/re-image systems as needed.Train other Help Desk Analysts, as needed.Assist in planning and implementing upgrades,…
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